Customers can pay via Credit Card, Debit Card, Net Banking, Cash Cards & Cash on Delivery. International Customers can also pay via Paypal.
We will dispatch orders from our warehouse within 1-2 business days of receiving them. Please expect 2-4 business days for the order to reach you. Delivery times do not include Sundays and Public Holidays.
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please reach out to firstname.lastname@example.org or call us at +91-9886143335. The phone would be available between 11am - 6pm Monday - Friday, 11am - 4pm on Saturday.
We are happy to help you, but due to hygiene reasons, all underwear sales are final. If you need help to find the right size contact us and we will be happy to recommend based on the fit guide; if an incorrectly sized item was ordered please contact us at email@example.com. In certain cases, if an order has not already been picked and processed through our warehouse we can look at making changes or adjustments before it ships.
For all domestic orders above Rs. 500, we ship for free.
International orders will be charged Rs. 2,000 ($30) shipping charge will be added to the order value. Please note that this does not cover any customs charges, which the customer shall bear.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. All orders will be processed in 1-2 business days. Domestic deliveries can be expected in 2-4 buiness days. International deliveris will take a little longer, with an expected turn around time of 7-14 business days. Delivery details will be provided in your confirmation email.
We ship using Fedex, Delhivery, Ecom Express, Gati and India Post. We automatically assign the courier based on the location of delivety to ensure a smooth experience for the customer.
You will recieve a shipping confirmation email once the order has been placed and this email will have all the details you'll need to track the order. If there are any queries that the email doesn't answer, then you can always reach out to us at firstname.lastname@example.org or call us at +91-9886143335
Returns & Refunds
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. You may refer to our exchange policy for more details about eligibility and process. Please note that underwear products are exclueded from returns and refund duet to hygiene concers.
For orders that have not been shipped, the refund process will be intiated immediately. For orders that have been processed, the refund would be initiated immediatly after the product has been recieved back at our facilty. In the case of prepaird orders, refund would be credite to account used to make payment. COD order refunds will be processed in a manner that is conveniet to both parties.